This Privacy Policy (“Policy”) is intended to help you understand how TalkWaveAI (collectively, “we,” “our,” or “us”) collect, use, and share your personal information. This Policy applies to any and all websites, mobile applications, and other electronic and/or digital products and services offered by us (collectively, the “Services”).

1. Information we collect

We collect various types of information depending on how you interact with our Services. This includes information you provide directly to us, information collected automatically, and information obtained from other sources.1.2 When you access and use the Site, we may automatically collect certain details of your access to and use of the Site.

A. Information You Provide Directly

● Account Information: We may collect personal information such as your name, email address, and other relevant data required for creating and managing your account. This information helps us identify you and provide the Services tailored to your preferences.

● User-Generated Content: Our Services often require access to your device’s camera and/or microphone. When you grant us access, we may process user-generated content, including photographs, audio, and video that you choose to make available via the Services. For example, we may transcribe your conversations with interactive features like chatbots.

● Interactive Features: Information you provide through forums, blogs, social media pages, and other interactive features is considered public unless otherwise specified by applicable law. This includes comments, shared content, and other interactive elements.

● Purchases: We collect personal information and details associated with your transactions, including payment information. Payments made via our Services are processed by third-party payment processors, and we do not directly collect or store any payment card information. However, we may receive information associated with your payment card, such as billing details.

● Communications: We may collect information from your communications with us, including customer support requests, feedback, and other inquiries. This helps us respond to your needs and improve our Services.

● Surveys and Contests: We may contact you to participate in surveys or contests. If you decide to participate, we may collect personal information in connection with these activities.

● Events and Job Applications: Information gathered when you attend events or apply for jobs, such as your name, contact details, and any other information you provide in your application or during events.

B. Information Collected Automatically

● Usage Data: We collect information about your interactions with our Services, such as IP address, browser type, device information, pages visited, links clicked, and other usage details. This information helps us understand how you use our Services and improve your experience.

● Cookies and Similar Technologies: We use cookies, pixel tags, and other tracking technologies to enhance your experience and gather analytics data. These technologies help us understand user behavior, personalize preferences, perform research and analytics, and improve the Services.

C. Information from Other Sources

● Third-Party Services: We may obtain personal information about you from third-party applications, social media platforms, or other external sources. For example, if you access our Services through a third-party login service or social networking site, we may collect information from that third-party application based on your privacy settings.

● Referrals: Our Services may offer referral features that allow you to provide personal information about your friends or colleagues. Please only share contact information of people with whom you have a relationship, such as relatives, friends, neighbors, or co-workers.

2. How We Use Your Information

We use your information for various purposes, including:

● Service Provision: Managing your information and accounts, providing access to features, processing transactions, and fulfilling our contractual commitments to you. This includes providing customer support and ensuring the functionality of our Services.

● Communication: Sending updates, responding to inquiries, providing customer support, and communicating with you about your account, activities on our Services, and policy changes. We may also send administrative emails regarding the Services, including notices of updates to our Terms of Service or this Policy.

● Improvement and Development: Enhancing our Services, conducting research, developing new features, and measuring interest and engagement. This includes analyzing usage data to understand how our Services are used and to continually improve and personalize them.

● Marketing: Sending promotional materials, custom audience advertising, and personalized advertisements. We may use your information to tailor and provide you with content and advertisements based on your interests and interactions with our Services.

● Legal Compliance: Meeting legal obligations, protecting our rights and interests, and ensuring the security of our IT systems, architecture, and networks. This includes detecting and preventing fraud, criminal activity, or misuse of our Services.

● Other Purposes: Using your information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent. This may include automated decision-making and creating de-identified and/or aggregated information for research, analysis, and other legally permissible purposes.

3. Disclosure of Your Information

We may share your information with:

● Affiliates: Entities under common control with us. Our affiliates may use the information we disclose in a manner consistent with this Policy.

● Service Providers: Third-party vendors assisting in service delivery, payment processing, IT support, hosting, customer service, and other functions. These service providers are bound by contractual obligations to protect your information and use it only for the purposes for which it was disclosed.

● Business Partners: Partners with whom we offer joint products or services. We may share your personal information with business partners to provide you with a product or service you have requested.

● Advertising and Analytics Partners: Entities that provide analytics and advertising services. These partners may use cookies and tracking technologies to collect information about your activities and device to deliver personalized advertisements and analyze data.

● Legal and Safety: Authorities and other parties when required by law or to protect our rights and interests. This includes complying with law enforcement requests, legal processes, and protecting the rights, property, or personal safety of our users and the public.

● Business Transfers: Parties involved in mergers, acquisitions, financing, reorganization, bankruptcy, or asset sales. Your information may be sold or transferred as part of such transactions.

● User Content: Certain actions you take may be visible to other users of the Services. For example, if you create User Content, such as shared Characters, we may make that content available on the Services. If you communicate using a Group Chat, your chats may be available to other members of that Group Chat.

● Other Disclosures with Consent: We may disclose your information to non-affiliated third parties based on your consent. For example, you may direct us to disclose information about you when you refer our Services to your friends or other acquaintances.

4. Your Privacy Choices and Rights

You have certain choices regarding your personal information:

● Profile Management: You may update or deactivate your account through your account settings. You may also verify, correct, update, or delete certain information through your account profile page.

● Marketing Communications: Unsubscribe from marketing emails using the provided link. Please note that if you unsubscribe from marketing emails, we may still send you administrative emails regarding the Services.

● Cookies and Tracking: Adjust browser settings to manage cookies and tracking technologies. Most web browsers automatically accept cookies, but you can modify your settings to decline cookies if you prefer. Disabling cookies may prevent you from taking full advantage of the Services.

● Data Access and Deletion: Request access to, correction of, or deletion of your personal information. Depending on your jurisdiction, you may have additional rights, such as restricting the processing of your information, opting out of profiling, and transferring your information to a third-party provider.

● Opt-Out: Opt-out of targeted advertising and other uses of your personal information. You may use tools provided by the Network Advertising Initiative, Digital Advertising Alliance, or other industry programs to opt-out of targeted advertising.

5. International Data Transfers

Your information may be transferred to and processed in countries with different data protection laws. By using our Services, you consent to such transfers. If we transfer personal information originating in the European Economic Area, Switzerland, or the United Kingdom to a country without adequate data protection laws, we will use appropriate safeguards, such as the EU Standard Contractual Clauses.

6. Data Retention

We retain your information as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. The length of time for which we retain information depends on the purposes for which it was collected, your choices, and legal requirements. We may also retain and use this information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, and enforce our agreements.

7. Children’s Privacy

Our Services are not intended for children under 13 (or other age as required by local law). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly, unless we have a legal obligation to retain it. Parents or guardians who believe their child has uploaded personal information without consent may contact us to request deletion.

8. Security

We implement various security measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no system is completely secure, and we cannot guarantee the security of your data. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

9. Data Retention and Transfer

9.1 Storage Location and Convenience

Your content will be stored on remote servers located in the Hong Kong Special Administrative Region (HKSAR). This storage arrangement is designed to facilitate quick access to your generated content, especially when you close the Site during processing and reopen it later, as well as for your repeated use of the Services.

9.2 Data Storage and Legal Compliance

The Site is hosted in the HKSAR, and you acknowledge that data stored in this region may be subject to lawful requests from local courts or law enforcement agencies. Information you provide through the Site may be stored, processed, transferred, and accessed in and from the HKSAR as well as other regions or countries. These locations may not offer the same level of data protection as your home jurisdiction. By using our Services, you explicitly consent to the transfer, storage, and processing of your information outside your home district or country.

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or applicable laws. The date of the latest update will be indicated at the top of this Policy. If we make a material change to the Policy, we will provide appropriate notice in accordance with legal requirements. By continuing to use the Services, you confirm that you have read and understood the latest version of this Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Help Center or at feedback@talkwaveai.com.